“I hate overpromising and underdelivering. That’s not the case at all from Nomio.”
Amy Wells is General Counsel and Head of HR at Burnley Football Club. Before Nomio, Burnley's contract management was entirely manual: contracts saved sporadically on SharePoint, deadlines diarised in Outlook, and no governance or automation around any of it. When a significant contract auto-renewed at a six-figure cost without anyone catching it, Amy knew something had to change.
Here's what happened:
- An auto-renewal forced Burnley's hand
- Stung before by an over-promising CLM
- Nomio did exactly what it said on the tin
- Implementation was effortless
- The personal approach made the difference
“The setup at Burnley before using Nomio was very manual.”
A manual setup with no governance
"We were diarising deadlines and reminders in Outlook completely separately. We've got a very small legal team here at Burnley, so for us to have to manually manage the contracts on top of having to review them and negotiate them, it just takes far too much time. And obviously time is money at a football club like ours."
A costly auto-renewal
"We'd had a big contract automatically renew at a significant cost to the business without anybody being on top of it. It was a three year renewal that we were tied in for, with no option to automatically terminate or break early."
“What Nomio was selling seemed too good to be true.”
A previous CLM that couldn't do the basics
"I'd worked in an organisation previously where we'd had a contract management system sold to us. All singing, all dancing. Actually, in practice, it wasn't doing any of those things. And what we really needed it to do was store our contracts in a central repository and automatically remind us of when it was coming up for renewal, and it didn't do that either."
Nomio seemed too good to be true
"What Nomio was selling seemed too good to be true almost. I felt like there had to be a catch somewhere."
“It doesn’t pretend to be all things to all people. It just does what it does really, really well.”
No over-promising, no under-delivering
"I hate someone over promising and under delivering. That's not the case at all from Nomio. I found it really easy to navigate. It's intuitive."
Solving the right problem first
"I'd rather fix that one problem right now with a company that I know is doing it really, really well, and that is their focus, rather than jumping ten steps ahead and actually not solving the initial problem that we have. Because of the cost being so reasonable, for me it was a no brainer."
“From the outset, the lift is not heavy at all.”
Nomio did the heavy lifting
"I just gave Nomio access to our supplier folder within SharePoint, and they then did everything for me in terms of uploading it into the system, pulling out the information." "It's all checked by a human being who has a level of legal knowledge and experience. And where there are questions, those are highlighted and we're given the time to work through those at our own pace. Which has been really, really useful."
A weekly email that takes away the manual process
"You don't necessarily have to be going into the system all the time to keep on top of your contracts. You get a weekly email on a Monday morning. It's the first thing I open every week that has a list of the contracts that are coming up for renewal." "It's just a really handy overview of the conversations that I then need to have internally with the relevant stakeholders. It's just taken so much of the uncertainty and manual time out of the process."
“I want to partner with organisations where we get on well and we have the same values.”
Consistency of personnel
"Consistency of personnel is a massive thing for me. In the whole time of dealing with Nomio, I've spoken to three people maybe. They know who I am, they know what our system looks like, they know what our priorities are. That's been a big, big plus point from my perspective."
A partner, not just a provider
"It was also the people, and for me that's a big thing. I want to partner with organisations where we get on well and we have the same values. And I know I can pick the phone up if there's an issue and it's not going to be a problem."
“There is no one else on the market that offers this level of customisation with a repository”
“When we sign a contract, we upload it to Nomio and that’s it–nothing else to do”
“We first crash-landed with a CLM, versus Nomio, which solved our problem very neatly”
“It took me no longer than an hour to onboard with Nomio, and the accuracy has been 100%”
“The implementation was very easy, very quick, and very effortless”
