Merseyrail is a rail company delivering millions of journeys per year. Tom and his team manage a large range of suppliers and were struggling to maintain an existing system that required huge amounts of manual effort, which ultimately cost a lot of money.
Here’s where Nomio helped:
“It is literally a drag and drop solution”
“Prior to using Nomio, everything was very manual. We required a lot of manual input to get our contracts onto our Excel database. It was heavily reliant on people updating information. If somebody had delayed or hadn't put that information on, you may be looking at something that wasn't actually correct.”
“It was frustrating, to be honest… the time that you know can be spent better elsewhere, looking for information that ideally you'd want at your fingertips.”
“There is no more inputting contract information. It is literally a drag and drop solution. 24, 48 hours, that document appears in your database, which is absolutely fantastic.”
“If we could add up the time that we spent previously doing manual tasks, looking for things, we would probably spend four, five, six, seven times what it costs us to actually pay for Nomio, and that's probably a very low estimate.”
“Everything that you said you were going to do, you did”
“The initial thought from myself and the rest of the team was ‘that really sounds too good to be true for the amount of money that we would be paying for the system’. So we spent a longer period of time than you would have liked poking about and asking more questions and looking for evidence and information on how you were going to do these things.”
“Everything that you said you were going to do, you did. You were very true to your word. The system did what you said it was going to do. The transfer from our clunky old e-procurement system that we were trying to use for storing supplier and contract information went as smoothly as anything I think I've ever transferred in the past in any previous roles.”
“So it was a feeling of ‘wow… they actually can do what they say they're going to do and they can do it with very little pain or effort for me and my team’. Other than providing you the data, it was all done, covered, managed by Nomio, which is a massive plus for us.”
“Nomio: better than Google!”
“I can see no end to the functionality that we have available to us. You can search single documents, multiple documents at once. It makes looking at documents, finding information within documents, really as simple as typing a request into Google.”
“The use of tags on agreements has been a revelation for us because it helps us separate and aggregate certain agreements together by the use of a single phrase or word, which is fantastic. You wouldn't get that in most other systems, especially not for the value that we're getting it for.”
“It takes away pretty much all of the admin-based tasks from managing your contract database. And that's not just from a procurement point of view, but also from a legal point of view. Both areas are extremely happy with Nomio.”
“You have access to contracts for anybody in the business should you wish to grant them access. You can filter their access so they can only see their own contracts.”
“We never have to wait for a response”
“Nomio have been very useful in proposing different ways of working for us. You know, have you thought about doing it this way? Would this make it easier?”
“We never have to wait for a response. During the onboarding process, there was always somebody available to answer questions, to answer queries, to tweak how we were doing things, to support us if we had any potential questions or worries about the system.”
“Following the onboarding process and in BAU now as we are, there is always somebody at the end of the phone or at the end of the chat line to help us and guide us through any problems that we may have.”
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