So a lot of the process pre-Nomio was very manual. We’re a recently acquired business, which means we inherited a lot of chaos. We had no file structure set up for where the documents were being stored. So that was the main issue for us, there was no central depository. I have no idea if someone’s going to be knocking on our door tomorrow with a legal dispute. We were losing a large number of contracts because we were missing renewals.

It was just putting out fires constantly because we were very reactive rather than proactive. A lot of the time that I was spending reviewing contracts or trying to find contracts, I could have been spending helping the business with new deals. I need an off-the-shelf contract management tool to help me, that I’m not going to have to spend six months developing. Out of all the solutions that were recommended, Nomio was one of them.

For me, the doubt was: ‘Did this really only take a couple of weeks to implement?’ ‘Was it that simple?’ Nomio did it within less than six weeks with full implementation. And we already had access to the system, from memory, within three weeks. So from that perspective, just how quick the process was up and running was just, yeah, amazing. I mean, it was Nomio driving the whole process. Where I’ve implemented previously, it’s been the other way around.

It’s been a 12-month, really long slog, really having to be involved, and really time consuming, which definitely isn’t the case for Nomio. And if I had any other questions or suggestions or ideas, the person that was helping us, Meg, was absolutely fantastic. Or she even made suggestions on how to make the system more efficient for us. If I could have her as part of my team full time, I would. I think the service has gone above and beyond what we expected.

And it’s also empowered my different stakeholders. Our CEO has been extremely happy. We now have our CFO that uses it. We have lots of other departments that rely on Nomio and have all said how easy the system is to use. And a lot of people will go to Nomio now instead of coming to legal to check clauses. Which I think is a huge reduction of our workload and time. Our customer care team, they can now look up a contracts six months in advance, and start having conversations with our customers.

Previously we were getting renewals that were last minute, that had already expired, and everything was just: ‘It needs to be done now.’ We know a lot of the sales team have already extracted it into their sales platforms to give them the pre-emptive information. It’s now empowering them without having to rely on us 100% of the time. From that perspective, it’s really helping to shape our organisation from being reactive to being more proactive.

If you looked at how reactive we were and how many opportunities we were missing, i.e. to increase prices because renewals were coming up so late or contracts were expiring, or missing the opportunity to influence RFPs to then be able to change our pricing, for example. We can now do that with Nomio. Two weeks ago, we got asked: ‘How many contracts do we have, and how many contracts do we have with non-standards?’

It’s the first time, as a business, we can easily pull out the data and have been able to give a representation to the board. It’s just very different to other service providers, or service providers in the legal industry, with their offering. They’re very attentive, as an organisation, to their customers. They listen, and they adhere to timeframes, and what they say is true. The pricing was very competitive, if not better than a lot of other tools that we had seen on the market.

Very good pricing for the service that was being provided. And I recommend Nomio all the time to all my colleagues because of just how easy it has been. And I know a lot of businesses don’t have a good contract management database or tool. And I think you’d be silly not to get Nomio.